Ground control
A real person reads this inbox.
Use the guardian account email whenever possible so billing, privacy, and family-data requests can be verified safely.
Effective July 10, 2026
General and family support
Email support@playstarseeker.com for account help, accessibility feedback, curriculum questions, or a problem inside a mission. StarSeeker does not offer telephone support.
Request a discounted rate
If $9.99 per month is difficult for your family, send a short note. You do not need to share medical records, a diagnosis, or detailed financial documents.
Email a discount requestPrivacy and deletion requests
Send the request from the guardian account email and describe whether you want to review, export, correct, or delete information. Do not include a child's voice clip or other sensitive attachment in the first message. Read the Privacy Policy for the verification process.
Operator and mailing address
Star Seeker Games, a DBA of Bare Getaways LLC4908 38th Way South, Unit 305St. Petersburg, FL 33711United Statessupport@playstarseeker.comClinical or emergency questions
StarSeeker cannot answer medical, diagnostic, therapy, or emergency questions. Contact the child's qualified professional or local emergency service for those needs.